The player from the United Kingdom had not received her winnings after four weeks of messaging and emailing the casino without a response. The issue was resolved after the player confirmed that she had passed KYC verification and had accumulated her winnings without an active bonus. Following this confirmation, the casino processed her payment, and she received her winnings. The complaint was marked as 'resolved' in our system.
Bubbles Bet Casino - Player's winnings are delayed.
Resolved
Our verdict
Case closed
Amount: £300
Bubbles Bet Casino
Safety Index:LowCase summary
Discussion
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11 months ago
Won't pay winnings after 4 weeks of messaging and emailing still nothing
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11 months ago
Dear Shaz1312,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Did you accumulate your winnings with or without an active bonus?
Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
Public
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11 months ago
Hi Dominika
I have not had withdrawal with them before. The site says a past
KYC verification I
accumulate your winnings without an active bonus.
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10 months ago
Dear Shaz1312,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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10 months ago
Dear Shaz1312,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Dominika
Casino.Guru
