The player from the United Kingdom is unable to withdraw his £2,000 winnings, as the casino claims his account was not set up correctly. He expresses frustration, labeling the site as a scam after spending £200.
Britsino Casino - Player's withdrawal has been delayed.
Opened
Current status
Waiting for Casino Guru to reply
6d 19h 39m 12s
Britsino Casino
Safety Index 6.4 Below averageCase summary
Discussion
Public
Public
3 days ago
Again another scammer site
spent £200 and won 2000 and now they are saying the can’t pay out because my account wasn’t set up correctly
which is all lies again why are this casinos passing through onto uk platforms
Public
Public
7 hours ago
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Public
Public
7 hours ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Could you please clarify what you mean when you say that your account wasn't set up correctly?
- Did you provide complete and accurate personal information in your casino account?
- Have you submitted any identity documents to the casino to complete the KYC verification?
- Which games did you play to accumulate the winnings you have been trying to withdraw?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
