Britsino Casino - Player's withdrawal has been delayed.

Again another scammer site

spent £200 and won 2000 and now they are saying the can’t pay out because my account wasn’t set up correctly

which is all lies again why are this casinos passing through onto uk platforms

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please clarify what you mean when you say that your account wasn't set up correctly?
• Did you provide complete and accurate personal information in your casino account?
• Have you submitted any identity documents to the casino to complete the KYC verification?
• Which games did you play to accumulate the winnings you have been trying to withdraw?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

They have now closed and locked my account and yes I was fully verified

Thank you for your reply.

• What types of games did you play to accumulate the winnings that were confiscated by the casino?
• Did you play with a bonus or with real money only? If you played with a bonus, please send me a screenshot showing the bonus details or a link to the promotional offer.
• Could you also send me a link to the casino your complaint is about?
• Last but not least, please forward me all communication between you and the casino's customer support regarding the closure of your account at veronika.f@casino.guru.

Thank you for your cooperation.

Dear Mgallagher171986,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I played real cash

i play big bass bonanza and big bass splash

so they have no reason to withhold my winnings no bonus was added or used

thank you

kind regards

• Could you also send me a link to the casino your complaint is about?
• Last but not least, please forward me all communication between you and the casino's customer support regarding the closure of your account at veronika.f@casino.guru.

Dear Mgallagher171986,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

i have been blocked fromt he casino and the link is in the complaint

Thank you for your reply. Could you please forward to me all communication between you and the casino's customer support regarding the closure of your account at veronika.f@casino.guru?

Dear Mgallagher171986,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru