HomeComplaintsBritsino Casino - Player faces access issue after verification.

Britsino Casino - Player faces access issue after verification.

Closed
Our verdict

Player stopped responding

Amount: £1,750

Britsino Casino
Safety Index 6.4 Below average

Case summary

The player from the United Kingdom had just completed the verification process but was unable to access the casino website as it showed an "under maintenance" message. The Complaints Team requested more details about the issue but received no response from the player despite extending the response time. Due to the lack of communication, the complaint was closed without resolution. The player was informed that the complaint could be reopened if he chose to resume contact.

Written by Attila
Complaint Specialist
Submitted: 08 Jun 2026 | Closed : 23 Jun 2026
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1 month ago

I have just completed verification and now the website is saying under maintenance whenever i try to access it.

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1 month ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

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1 month ago

Hello,

Thank you very much for submitting your complaint. I'm really sorry to hear about your issue with Britsino Casino. I'm afraid I will need more information regarding your problem. Could you please elaborate? Are you encountering problems accessing your account or the website as a whole?

Thank you in advance for your response.

Best regards,

Attila

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1 month ago

Dear [Redacted],


We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Edited by a Casino Guru admin
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1 month ago

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru

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