Britsino Casino - Player encounters delayed payouts and excuses.

hi britsino keep coming up with excuses not to pay my winnings , every time I cash out it asks for iban number which I copy and paste (no mistakes) and every time there a excuse not to payout ie (wrong details /iban number wrong ) and the latest excuse is the cash withdrawal is only £2000 day when clearly on there website it’s states unlimited for bank transfer

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you successfully passed the full KYC verification, or have you at least submitted any identity documents to the casino as part of the KYC process?
• Have you tried selecting a different payment method for your withdrawal requests to see whether the issue persists?
• Please forward me all the communication between you and the casino’s customer support regarding the issues with your withdrawal requests at veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply and cooperation.

Best regards,

Veronika

Dear Chriz6,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru