Brit Casino - Player's withdrawal is delayed.

I deposited £20 of my own raw cash (no bonuses used). I won £4,000. I uploaded my passport, proof of address, and deposit card 18 days ago. Support is completely ghosting my emails, and live chat refuses to provide a timeline. This is a deliberate delay of a legitimate cash withdrawal. The company is actually britsino.io

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When did you begin the verification process, and when did you submit the most recent requested document?
• Has the casino rejected any of your documents or requested anything further?
• Could you please confirm whether the £4,000 is currently available in your casino balance and whether you have already submitted a withdrawal request?
• Please forward the complete communication between you and the casino concerning the verification process to veronika.f@casino.guru. Kindly send emails in their original .eml or .msg format and include complaint ID 231159 in the subject line.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika