Brazino777 Casino MX - Player's payout is denied.

The casino has refused my payout, after telling me I'm certified and offering me nice bonuses for deposits which I made they are now saying I have to have a Mexican government identification issued ID to get a payout. I have my Visa I have my utility bill for my residence in Mexico I have my lease agreement for my house in Mexico, and understood that it was okay to play at the casino especially after my 4th or 5th deposit the last thing I thought was I needed some other type of verification but all they've done is give me the runaround email after email Chat after Chat, nobody has the cojones to actually talk to me personally even if it's just to say too bad which I always thought was something I enjoyed about the Mexican heritage. This casino does not represent Mexico or even a real casino seems like some scammers probably from Africa. They held my money find out everything I have then ask for something that's not listed that I don't have and doesn't have the guts to tell me hey we're going to steal your money instead it's just a constant loop of bots consistently asking me for the same thing over and over again ,very frustrating I would really command this casino only to people that I like to see suffer.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What nationality are you, and which identity document have you submitted for verification? Do you have a valid passport, Mexican residency document, or RFC that you submitted to the casino for the verification of your account?
• You mentioned that the casino had told you your account was verified. Could you forward me the message confirming this, along with the complete email correspondence about the later verification request? You can send the original emails in .eml or .msg format to veronika.f@casino.guru.
• Has the casino explicitly rejected a withdrawal request, or are you currently unable to submit one because verification is incomplete? Please let me know the date of the request and the exact reason the casino gave.
• Which games did you play to accumulate the winnings you've been trying to withdraw?
• Did you accumulate these winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika