The player from Mexico deposited a total of $320 MXN to Brazino777 using Bitso Transfer, but none of the transactions have been credited to his account. Despite providing evidence and clarification from Bitso that the transfers do not generate a CEP, Brazino777's support repeatedly requests this document, causing delays and frustration.
Brazino777 Casino MX - Player's deposits are not credited.
Opened
Current status
Waiting for player to reply
28d 18h 42m 40s
Brazino777 Casino MX
Safety Index 8.7 HighCase summary
Discussion
Public
Public
yesterday
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
yesterday
Dear Beezerbuilt,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
