The player from Mexico had deposited a total of $320 MXN to Brazino777 using Bitso Transfer, but none of the transactions were credited to his account. Despite providing evidence and clarification from Bitso that the transfers did not generate a CEP, Brazino777's support repeatedly requested this document, causing delays and frustration. The player was advised to contact his payment provider for an investigation, which could take up to a month, as the casino's ability to intervene was limited. Due to the player's lack of response to further inquiries and reminders, the complaint was closed for the moment. The player could reopen the complaint in the future if he chose to resume communication.
Brazino777 Casino MX - Player's deposits are not credited.
Closed
Our verdict
Player stopped responding
Amount: Mex$320
Brazino777 Casino MX
Safety Index 8.7 HighCase summary
Discussion
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2 months ago
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2 months ago
Dear Beezerbuilt,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
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1 month ago
Dear Beezerbuilt,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
