Brazino777 Casino MX - Player's deposits are delayed and unprocessed.

Four days ago I made multiple deposits via SPEI, and to this day I haven't seen the balance reflected in my account. I've contacted support through live chat and email, and still nothing, they just keep giving me the runaround. They tell me they sent the information for review and to wait, but it's been almost 120 hours and my balance still hasn't appeared. Since the day I made the deposits, I've sent the CEP (Electronic Payment Receipt) for each transaction, and I still haven't received a clear answer. There's no date given for receiving the balance or a refund, whatever is applicable in this case.

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Dear VIODM,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika