HomeComplaintsBrazino777 Casino MX - Player's deposit is not credited.

Brazino777 Casino MX - Player's deposit is not credited.

Opened
Current status

Waiting for player to reply

6d 21h 48m 35s

Brazino777 Casino MX
Safety Index 8.7 High

Case summary

The player from Mexico encounters an issue with a cryptocurrency deposit made in Brazil, which has not been credited, and finds the support ineffective in resolving the problem.

Public
Public
13 hours ago
esTranslationgb

I have a problem with a cryptocurrency deposit I made in Brazil; it wasn't credited, and the support is ineffective—they really don't help.

Automatic translation:
Public
Public
2 hours ago

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Public
Public
2 hours ago

Hello Juqnblu,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Brazino777 Casino MX.

Please allow me to ask you a few questions so I can better understand the situation.

  • Is your player's account accessible to you? Can you log in?
  • Have you made any previous successful deposits in the casino using the same payment method?
  • Could you please share a screenshot of the payment instructions as they appear when attempting to deposit in the casino?
  • Could you please share a hash of the transaction so we may verify it on a reputable blockchain explorer?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean


Juqnblu has 6d 21h 48m 35s to reply

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