Brazino777 Casino MX - Player's deposit is not credited.

I have a problem with a cryptocurrency deposit I made in Brazil; it wasn't credited, and the support is ineffective—they really don't help.

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Hello Juqnblu,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Brazino777 Casino MX.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Have you made any previous successful deposits in the casino using the same payment method?
• Could you please share a screenshot of the payment instructions as they appear when attempting to deposit in the casino?
• Could you please share a hash of the transaction so we may verify it on a reputable blockchain explorer?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

There, deposit cryptocurrency to my Brazilian address

Thank you for providing the screenshot for your deposit.

Have you made any previous successful deposits in the casino using the same payment method?

Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at jean.s@casino.guru, or post screenshots here

I already did it, I have more successful deposits, this one is already being processed but it's very, very slow and frustrating, it's been over a month

Dear Juqnblu,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Štefan, (stefan.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Dear Juqnblu,

I am sorry to hear about the issue you are experiencing with your missing deposit.

Could you please provide screenshots from your crypto wallet showing the transaction hash, date and time of the transaction, amount, and your wallet address? You can either upload them here or send them to my email address at stefan.m@casino.guru.

In the meantime, I will reach out to the casino on your behalf and do my best to help resolve this matter as quickly as possible.

At this point, I would like to invite a representative from Brazino777 Casino MX to join this conversation and assist in resolving the complaint.

Dear Brazino777 Casino MX,

Could you please provide your comments regarding this case?

Thank you in advance for your cooperation. I look forward to your response.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Juqnblu,

I hope this message finds you well.

We would like to let you know that the casino is currently experiencing technical issues and is therefore unable to respond to the complaint thread.

We are doing everything we can to restore their access and hope they will be able to respond as soon as possible. In the meantime, we will extend the timer by an additional seven days.

Your patience and understanding are greatly appreciated.

Dear Juqnblu,

I believe we have managed to resolve the issue, and the casino representative should now be able to respond to the complaint thread in the near future.

In the meantime, we will extend the timer by an additional seven days to allow them sufficient time to reply.

Thank you very much for your patience and understanding.

Dear Juqnblu,

I would like to let you know that the casino representative should give their statement here very soon. I will extend the timer by an additional 24hours. If we do not receive the response until then, we will be forced to close the complaint as unresolved. Your patience is much appreciated.

Dear Juqnblu,

I hope this message finds you well.

I was contacted by a casino representative who informed me that the payment was refunded to you on July 14th.

Could you please confirm whether you have received the refunded payment?

I look forward to your response.

Dear Juqnblu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.