The player from Mexico has been trying for 16 days to resolve an issue with an uncredited deposit made on April 24, 2026, to Brazino777. Despite providing proof of payment and following up multiple times, he has yet to receive a satisfactory answer, and there has been conflicting information regarding the deposit's status.
Brazino777 Casino MX - Player’s deposit is delayed and uncredited.
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Brazino777 Casino MX
Safety Index 8.7 HighCase summary
Discussion
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3 weeks ago
Translation
I have been trying for 16 days to get a solution from Brazino777 regarding my uncredited deposit, which I made on 04/24/2026.
From day one I have approached support asking for clarification of my uncredited deposit, giving them my proof of payment (CEP) and all the information they asked for. They gave me a maximum of 15 days to give me a solution and 16 days have already passed, they did not comply and still do not offer me any concise answer.
Something else I have to point out is that one of the times I contacted support, they told me that my deposit had been returned to my bank, to which I asked for proof and they refused to give it to me. Then I contacted my bank and they indicated that they had no refund. The next day I contacted Brazino777 support again to ask about the refund and they told me no, that they hadn't returned anything, that they were still investigating with their payment provider and partner what had happened to my transfer.
And so it remains to this day...
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3 weeks ago
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3 weeks ago
Dear 1monedaalaire,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, and especially if your transaction appears as failed/rejected in the casino's records, the only thing I would recommend is contacting your payment provider/bank. They need to investigate, but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’s credited to your casino account or returned to your bank account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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3 weeks ago
TranslationHello, warm greetings 👋🏻
The transfer was sent successfully, I have the payment receipt (CEP) as well. I have already contacted my bank and they confirmed that the transfer has been completed.
Also, in the first week that I was claiming my deposit, Brazino777.mx support confirmed that they had received it, but that they were going to return it to my bank, that it was being processed. I asked them for proof of the refund but they didn't give it to me. Then, two days later, when I contacted support to check the status of the refund, they pretended not to know anything and told me that they had sent my proof of payment to their payment provider to investigate what had happened to my deposit. That was on April 27, 2026. From that moment they told me that the process could take from 2 to 15 days to resolve it, which has now passed.
I have screenshots of the chat with brazino777.mx support showing everything I'm saying, as well as my proof of payment, but I'm not sure if it's allowed to upload them here since it's public. Please let me know if I should share them through another channel or here. Thank you for taking on my case/problem.
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3 weeks ago
TranslationI must emphasize that my deposit date was April 23, 2026, and I gave them the payment receipt on April 24, 2026, but they didn't send my receipt to their payment provider until April 27-29, 2026. From that day, they gave me a maximum of 15 days to provide a solution, which they still haven't done. They only ask me to contact them within 24 hours for an update, and they never do. They've been telling me the same thing for 10 days straight.
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2 weeks ago
Thanks for your patience.
Could you please confirm you contacted your bank and asked them for assistance with the lost transaction issue?
Could you please share a screenshot of the deposit as it appears in your deposit history found in your player's account?
Send the information to my email at tomas@casino.guru or post it here.
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2 weeks ago
TranslationYes, I contacted my bank and they confirmed that the transfer had been successfully sent to the casino and they couldn't do anything more.
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2 weeks ago
TranslationYesterday I contacted Brazino777 support again and they told me that if my deposit isn't credited by tomorrow, May 20th, I should contact them again the next day. It's almost been a month since I made my transfer...
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1 week ago
Thanks for your reply.
I apologize for any misunderstanding. Kindly access your player's account in the casino and provide a screenshot of how the transaction is recorded in the casino's records - the deposit history.
Share the relevant screenshot with me via email at tomas@casino.guru
