The player from Mexico is facing issues with a $100 MXN deposit made to Brazino777 on August 18, 2026. Although the deposit is confirmed by Banxico's CEP, over seven business days have passed without the funds being credited to the player's account, despite repeated assurances from support. He requests intervention from Casino Guru to resolve the issue.
Brazino777 Casino MX - Player’s deposit has been delayed.
Opened
Current status
Waiting for Casino Guru to reply
6d 16h 15m 9s
Brazino777 Casino MX
Safety Index 8.7 HighCase summary
Discussion
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Public
13 hours ago
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13 hours ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Attila
Casino Guru is examining the case
Attila is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
