The player from Mexico is facing issues with a $100 MXN deposit made to Brazino777 on August 18, 2026. Although the deposit is confirmed by Banxico's CEP, over seven business days have passed without the funds being credited to the player's account, despite repeated assurances from support. He requests intervention from Casino Guru to resolve the issue.
Brazino777 Casino MX - Player’s deposit has been delayed.
Opened
Current status
Waiting for player to reply
0d 6h 37m 26s
Brazino777 Casino MX
Safety Index 8.7 HighCase summary
Discussion
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3 weeks ago
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3 weeks ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Attila
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2 weeks ago
Hello,
We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.
Thank you for your understanding and ongoing patience.
Best regards, Casino Guru
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1 week ago
Hello,
Thank you for the update and for providing the additional information.
Could you please provide the following:
- A bank statement covering the period from August 18 until now, showing the €100 MXN payment and confirming that the amount was not returned to your account.
- The latest communication from the casino regarding your complaint.
You can send the information to my email at attila.g@casino.guru.
Thank you for your cooperation.
Best regards,
Attila
