The player from the United Kingdom claims that the casino is incorrectly stating that they played with bonus money, while the funds in their account were their own. Consequently, they are not receiving a payout of €56.98.
The site is claiming I played with bonus money when the money in my account was my own money and are failing to pay out the €56.98 that is my own money
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Dear lazim,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Bravo Play Casino. I’m afraid I will need more information regarding your problem. Could you please elaborate?
I will be waiting for your reply patiently.
Best regards
Petra
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