The player from California had complained about his inability to use bonuses at Casino Brango and Casino Extreme, suspecting this to have been a punitive measure after a prior dispute. We had explained that each casino had a different bonus policy and was allowed to decide who was eligible for receiving bonuses. Despite the player's belief that this was a punitive action, we clarified that the casinos could exclude players from receiving bonuses anytime and for any reason. Consequently, we were unable to assist the player in this case and had to reject the complaint.
Brango Casino - Player's bonuses have been restricted.
Closed
Our verdict
Unjustified complaint
Amount: ??
Brango Casino
Safety Index 8.2 HighCase summary
Discussion
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2 years ago
So just like my complaint against casino extreme the same goes for casino brango, amis my dispute with limitless and yabby casino both Brango and Casino extreme have taken away my ability to use bonuses completely as a way to punish me for pointing out that this entire group of casinos is ran by idiotic children.
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2 years ago
Dear Frostbyte845,
Thank you very much for submitting your complaint. Although I understand your frustration, I would like to emphasize, that each casino has a different bonus policy and reward system, and they are allowed to decide who is eligible for receiving them. I apologize, but we cannot penalize the casino for excluding you from their bonus program, nor we are in a position to force the casino to grant you bonuses. I can only recommend that you find a casino that suits your bonus requirements better.
Please do not hesitate to contact me if there is anything else, I could do for you, otherwise, I will be forced to reject this complaint.
Thank you for your understanding.
Best regards,
Kristina
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2 years ago
Ok I understand what you're saying but still I'm right about this being a punitive action against me due to my complaints against Yabby and Limitless.
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2 years ago
Thank you for your reply, Frostbyte845. While I understand your point of view, casinos can exclude you from receiving bonuses anytime and for any reason. I apologize, but there is nothing we can do for you in this instance.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
