Brango Casino - Player's account verification still pending.

IVE SENT IN ALL DOCUMENTS THATS BEEN ASKE FOR AND INCLUDING VERIFICATION DEPOSIT AND THEY STILL HAVENT VERIFIED MY DOCUMENTS ITS BEEN WELL OVER A WEEK

Dear jhalilhull771,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

A selfie of me holding Id and front and back picture of id

Thank you very much for your reply, jhalilhull771. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear jhalilhull771,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

ccan you send a link fo4r our converstion so can send it

I am sorry, but I don't understand your last message.

I don't know how to attach the messages

They still have not verified my information

You don't have to attach anything, you can simply forward all the communication to my email address.

Dear jhalilhull771,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.