HomeComplaintsBrango Casino - Player's account appears to be closed.

Brango Casino - Player's account appears to be closed.

Opened
Current status

Waiting for player to reply

6d 18h 51m 36s

Brango Casino
Safety Index 8.3 High

Case summary

The player from Saskatchewan encounters an issue where she is kicked out of the casino after making a deposit and winning. Now, she cannot access her account and receives a message stating she does not have an account.

Written by Attila
Complaint Specialist
Submitted: 22 Jul 2026
Public
Public
18 hours ago

I have put a deposit on and was playing I had won a bit then it kicked me out and everything I try to go back In it says I don't have an account with you guys but I sure as hell do so wha is going on here

Public
Public
5 hours ago

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Public
Public
5 hours ago

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
  • Did you pass the verification before you lost access to the account?
  • Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Slorencz25 has 6d 18h 51m 36s to reply

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