Borgata Online Casino PA - Player faces issues with credited winnings and game malfunction.

I was in a bonus and I hit another bonus and I had won $20.60 on the first and $8.49 on the second, all in one bonus hit. The $20.60 never was credited but the $8.49 was. I was at $35.11 plus the $8.49 and $20.60 would be $59.20 would have been the total. So at this point the experience of playing the casino that had took a spiral downhill and I was talking and then all of a sudden I went back to wagering and then a box popped up on the screen saying I was low on funds when I was betting on the $.20 and then it said I was at $2 bets and I never wager $2 bets. So the game reset by reloading during play. Customer service is no help at all. Also I feel I hit the Super Dragon Jackpot as was. Look at screenshots and please enlighten me. Thank you. The casino is the Philadelphia Casino. I'm not 100% sure on exact username. Birthday is 06/27/1984 to be more exact on my account.

Dear antonioleeslater2,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Could you please confirm the website of the casino? We'll assign the complaint to the correct casino after your confirmation.

Please allow me to ask you a few questions, so I can better understand the situation.

• Have you requested more detailed records regarding the active balance and bet results from the casino? (your game history)
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I am from Pennsylvania and the casino was Borgata in Pennsylvania. I've communicated with the customer service and I am told to wait 48-72 hours and their just blowing it off thinking I'm not going persue the situation which I am starting to realize that I should think about the situation more because of this. Can you answer a straight question for me? There's been instances where games glitch and don't really payout every now and then. What I am asking, is what if what just said is true? What if the casinos are stealing and and causing addictions and causing mental unstableness? Legally, I think should be the option instead of giving little pieces back hoping people will just take better than nothing earnings. I think whoever pays others off and letting this continue is sickening. What if everyone's pockets and hidden cash flow was investigated? I bet casino's pull in more money than any other entertainment does? I think many people like others and I should pull together to deal with these situations and get them solved with better outcome.

Thanks for your reply and the supplied information.

The casino can usually investigate glitches and provide a solution depending on the results found on the server of the game provider. To identify the problem they need the precise information to launch an investigation.

Please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Were you able to inform the casino about the details of the technical glitch?

Have you received any updates regarding the investigation since your last post?

Please let me know.

I have been waiting and received an email but does not state the correct problem. They're being slow and just not wanting to solve this. I want my money and some. It's getting to be bull crap.

I want this to be over

Dear antonioleeslater2,

• Could you please share what information you provided to the casino to investigate based on this request?

• Could you please share the responses from the casino?

Send the information to my email at [email protected]

Dear antonioleeslater2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thanks for your patience

I apologize but we are unable to determine the win should have been credited on top of what you received from the game in that round.

If you believe the casino should credit you the extra $20.6, make sure to contact the game provider and ask them to investigate the result of the round.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.