Booty.bet Casino - Player's account has been closed and funds confiscated.

Dear Casino Guru Team,

I am submitting this complaint regarding the operator Booty.bet, following the unjustified closure of my account and confiscation of my funds (USDTE 745).(attached the email)

The operator informed me that my account had "breached the Terms and Conditions," claiming that users are only allowed to play from the United States. However, this statement directly contradicts prior written communication from their own support team.

On 22 August 2025, I received an email from Alex (BootyBet Support) explicitly confirming that:

"You should be able to log in freely from Greece without using any VPN." (attached the email)

This clearly shows that Booty.bet authorized my access from Greece, and I have always used the site legitimately — without VPN, proxy, or any attempt to hide my location.

Despite this, they closed my account permanently, confiscated USDTE 745, and declared their decision "final and non-negotiable."

They have not specified which exact clause of their Terms & Conditions I supposedly violated, nor have they provided any evidence to justify the seizure of my funds.

I have already consulted my lawyer about this case, and I am prepared to pursue it formally if necessary. However, before escalating further, I kindly ask for Casino Guru’s mediation to help resolve this matter.

I can provide the following supporting materials:

The official Booty.bet closure email and confiscation notice;

The email from BootyBet Support (Alex) confirming I could log in freely from Greece

Thank you for your time and assistance. Please let me know if you need any additional documentation to proceed with my complaint.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Booty.bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Based on what information have you concluded that the breach of the rules was related to your registration from Greece? Could you please share any evidence that the issue is related to you playing from a supposedly restricted country?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Send emails, chat transcripts, or any other relevant evidence to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

1. Έκανα εγγραφή 30 Αυγο΄ύστου
2. Ε΄λαβα email ότι παραβίασα τους όρους της εταιρείας και επικοινώνησα με την εξυπηρέρητηση πελατών για να μάθω περισσότερες πληροφορίες και με ενημερώσαν ότι δεν επιτρέπεται να παίζω απο την Ελλάδα.
3. στοιχήματα σε αθλήματα και κουλοχέρηδες
4. Δεν είχα ΄λάβει κανενα bonus απο την εταιρεία

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Michal ([email protected]), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello filtras,

I'm Michal, and I have taken over your complaint. I have reviewed your case, and just for clarification, according to the email you have received from the casino team, the fact that you are from Greece is not the reason.

As they mentioned, "While geographical restrictions are a factor, the account was primarily closed in accordance with our safe betting policies."

This suggests that some inconsistencies with your betting have been identified. As you have been informed previously, we do not address complaints concerning sports betting. Therefore, if it is determined that this issue is exclusively linked to your sports betting activities, I will need to close this case as rejected.

I will still try to contact the casino to shed more light on this matter and to see if I can help somehow.

We would like to invite Booty.bet Casino to join the conversation.

Dear Booty.bet Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information and evidence to me via email at m[email protected]

Δεν αφορά παράπονο για κάποιο στοίχημα, είχα χρήματα στον λογαριασμό μου και η εταιρεία μου έκλεισε τον λογαριασμό και ακύρωσε τα χρήματα μου για τον παραπάνω λόγο που αναφέρατε

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear filtras,

I have tried to contact the casino repeatedly but have had no success. I'm afraid there is not much that can be achieved without cooperation from their side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

I am sorry we could not be of more help on this occasion.

Best regards,

Michal

Casino Guru