The player from Azerbaijan faces a withdrawal block at Boostwin Casino since July 3, 2026, despite having a fully verified account. He repeatedly receives automated responses from customer support and is seeking assistance to unblock his withdrawal of 105 AZN.
Boostwin Casino - Player's withdrawal is blocked.
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Boostwin Casino
Safety Index 4.6 LowCase summary
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1 week ago
Dear CasinoGuru Team,
I am submitting a complaint against Boostwin Casino regarding my account withdrawal block which has been ongoing since July 3, 2026.
On July 3, 2026, I made a successful deposit of 250 AZN. My account is fully verified (showing "Təsdiqlənmiş" / Verified status in my profile), and all requested documents have been uploaded and approved.
However, whenever I try to withdraw my funds, the system displays an error: "ÇIXARIŞ BLOKLANIB" (Withdrawal Blocked). I have repeatedly contacted customer support over the past two months, but I only receive automated template responses with no actual resolution or explanation.
I kindly ask for your assistance in contacting Boostwin Casino to unblock my withdrawal function and release my remaining balance of 105 AZN.
Screenshots showing my verified account status, transaction history, and the withdrawal error message are attached.
Thank you for your support.
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6 days ago
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6 days ago
Dear ta1ehmhdmv,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the withdrawal from Boostwin Casino.
To better assist you, I would like to ask you a few questions to clarify the situation:
- Have you received any specific reasons from customer support regarding the withdrawal block?
- What payment method are you using for your withdrawals?
- Have you attempted to withdraw any amount other than the 105 AZN?
- Are there any bonuses or promotions associated with your account that might affect the withdrawal?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
