Boostwin Casino - Player's winnings are being confiscated unfairly.

I am filing a complaint against Boostwin casino.

I have 700,000 KZT in my account, which I won while playing. The casino refuses to process my withdrawal.

They claim that I violated rules, but they did not provide any proof.

Instead, they are forcing me to accept the cancellation of my winnings and asking me to make a new deposit, which is unfair.

I have only one account and did not violate any rules.

I request help in resolving this issue and receiving my funds.

I have evidence including screenshots of my balance and chat conversations.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Have you passed the KYC verification in this casino?
• Do you currently still have access to your account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello Attila,

Thank you for your response. Please see my answers below:

Games focused on: Slots.

KYC verification: Yes, I have completed it.

Account access: Yes, I still have full access to my account.

Winnings with bonus: No, all winnings were accumulated without any active bonus.

I hope this information helps to resolve my issue quickly. I demand the immediate release of my winnings of 700,000 KZT.

Thank you for your assistance.

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshot here.

Thank you for your patience and cooperation.

Dear Zhansaya,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru