Booming Slots Casino - Player's account has been closed.

Deposited tried to withdraw, no live chat. Been continuing to email company. Quoted t&c of which I could not read on their site. Last email says I will be allowed to withdraw the lesser amount. Gone on my account to upload I'd ( not requested from them at any point) now am blocked with nearly £300 left in there.

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Dear Amandaj55, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Booming Slots Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.? 
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Hi I played slots i used a wager spins bonus my account was not verified. The last email I had was to say I would receive my £250. Went back on to play and they had blocked my account with funds still in there exceeding £300 plus £250 pending withdrawal. I have tried to email to say I have not given I.d and they wont reply to my emails now. I hope this answers all questions. There was never a problem with withdrawing mentioned from them even though I had not shown I.d ???

Hi I have found the email eventually sorry.

Today I got another email and this is what they are saying. Totally changing the amount to usd. Really am angry that I have been scammed by them.

Dear Amandaj55,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots. Please include the screenshots you have shared in this thread, since many of them have arrived blurry and unreadable.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Hi katarina I have emailed you can you let me know you recieved them.

Hello Amandaj55,

We would like to update you that due to Katarina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Katarina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Katarina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Ok hoping for a good outcome many thanks.

Dear Amandaj55,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Katarina

Dear Amandaj55,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Booming Slots Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Seems like the casino ignoring you too. I think more should be done to these fake casinos. Not happy to have to do all this for nothing. They get away with just bad ratings but still able to con people out of their money. Not happy one bit time wasted

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Jana