The player from the United Kingdom faces issues withdrawing nearly £300 from her casino account after making a deposit. She has been unable to access live chat and has been emailing the company regarding the situation. Now she is blocked and unable to resolve the issue or retrieve her funds.
Booming Slots Casino - Player's account has been closed.
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Waiting for player to reply
6d 21h 23m 20s
Booming Slots Casino
Safety Index:Very lowCase summary
Discussion
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16 hours ago
Deposited tried to withdraw, no live chat. Been continuing to email company. Quoted t&c of which I could not read on their site. Last email says I will be allowed to withdraw the lesser amount. Gone on my account to upload I'd ( not requested from them at any point) now am blocked with nearly £300 left in there.
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2 hours ago
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2 hours ago
Dear Amandaj55,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Booming Slots Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
