The player from Denmark had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The player expressed frustration over the lack of updates and delays in processing the withdrawal. Ultimately, it was confirmed that the player had received the money, and the issue was marked as resolved by the Complaints Team.
Boomerang-Bet.io Casino - Player’s withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: €1,000
Boomerang-Bet.io Casino
Safety Index:Very highCase summary
Discussion
Public
Public
9 months ago
Translation
I paid out €1000 on March 7 after my account had been approved and verified.
11 days later, it's still pending. They're trying to rip me off by saying they have a lot of payouts.
Last week they said it would take a maximum of 7 business days for it to be approved. But still nothing has happened.
I suspect they are dragging it out and keeping me on the waiting list, hoping I will gamble the money away.
Automatic translation:
Public
Public
9 months ago
Dear Revsbech25,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Public
Public
9 months ago
Translation
Still no update.
They give the same answer as always.
there are a lot of payouts but we are rushing as much as we can. 12 days and they are not giving any useful answers as to why they are keeping you waiting.
Automatic translation:
Public
Public
9 months ago
Dear Revsbech25,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Nick Bacon
Casino.Guru
