Boomerang-Bet.io Casino - Player’s winnings haven’t been received yet.

Hello CasinoGuru Team,

​I am filing this complaint because Boomerang Casino is withholding my withdrawal of 1,000 Euro. I have completed the necessary steps for the payout, but the money has not reached my account, and I feel that the process is being unnecessarily delayed.

​Details:

- Roman

- Amount: 1,0000UR

- Status: Pending / Withheld

​I would appreciate your help in resolving this issue and getting my funds released. Thank you for your support.

​Best regards,

Roman"

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Dear Romanskj561,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Romanskj561,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Karla, dear Romanskj561,

Thank you for your patience.

After reviewing the case, we would like to clarify that we were unable to locate any account associated with the provided details on boomerang-bet.io.

However, we have identified an account under similar credentials on boomerang-bet.com. Upon reviewing this account, we can confirm that there are no pending withdrawal requests.

Specifically, two withdrawal requests in the amounts of €500 and €500 were successfully processed on:

April 23, 2026 at 4:54 AM

April 24, 2026 at 2:19 PM

At this time, all withdrawal requests on the identified account have been completed, and there are no outstanding payments.

Thank you for your cooperation.

Kind regards,

Boomerang-Bet Team

Dear Romanskj561,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Romanskj561,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla