The player from Germany faces issues withdrawing his winnings from the casino after multiple cancelled withdrawal requests and a sudden account blockage. After successfully withdrawing €500, he attempts to cash out the remaining balance but finds his account blocked without explanation, leaving him feeling cheated and seeking assistance in retrieving his funds.
Boomerang-Bet.io Casino - Player’s account has been closed unexpectedly.
Opened
Current status
Waiting for player to reply
6d 21h 6m 11s
Boomerang-Bet.io Casino
Safety Index 7.7 Above averageCase summary
Discussion
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Public
2 days ago
Translation
First of all, I am fully verified!
I requested a crypto withdrawal of €1000 on September 7th. This was cancelled. When I inquired why, I was told that €500 was the maximum cashout amount. However, the withdrawal page itself states a minimum of €20 and a maximum of €1000.
Never mind, I thought, then I'll just pay €500 twice.
So I requested a payout of €500.
After a while, the payout was cancelled again, and I was asked to upload a new photo with my ID in hand, along with the date and casino name.
I complied with this request and immediately applied for another €500 (even though the maximum cashout was €1000). After a while, the €500 payment was finally confirmed and I received it.
After the payout arrived, I wanted to withdraw the remaining amount. However, this was immediately canceled after a few minutes. Upon inquiry, I was told that I can only make one withdrawal per day. This is not mentioned anywhere in the terms and conditions!
As is often the case, I continued playing with the remaining money and further increased my balance, eventually reaching €1500.
The next day I requested another withdrawal of €500. A few hours later, I received an email stating that I was blocked from all bonuses for the foreseeable future, for whatever reason... that already seemed strange to me... a few more hours later, I received another email saying that my account was blocked and deactivated. No explanation, no statements... no withdrawal...
My problem is that I felt cheated from the very beginning, and I won't let them do that to me!
Therefore, I hope you will help and support me in getting my remaining balance! I don't care about the account; they can leave it closed, because playing there again is out of the question!
Automatic translation:
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2 hours ago
Important notice:
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Stay safe.
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2 hours ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Could you please specify which games you played at the casino? Were you playing slots, live casino games, sports betting, or something else?
- Did you accumulate your winnings with or without a bonus?
- Could you please forward me the complete communication between you and the casino concerning the cancelled withdrawals, the restriction from bonuses, and the subsequent closure of your account? If possible, please also include a screenshot of your withdrawal history and/or balance before the account was closed. You can send the evidence to me at veronika.f@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
