The player from Baden-Württemberg reported issues with withdrawing the final €1,000 from his account after he had been downgraded from VIP Level 4 to Level 1, which reduced his withdrawal limit and betting stakes. He expressed disappointment over being penalized for winning while acknowledging his previous satisfaction with the casino. The complaint was resolved after the player confirmed receiving the withdrawal, and the case was closed by the Complaints Team. The resolution was communicated along with advice on withdrawal processing times and verification requirements.
BOOMERANG BET Casino - Player’s withdrawal request is blocked.
Resolved
Our verdict
Case closed
Amount: €1,000
BOOMERANG BET Casino
Safety Index:Very highCase summary
Discussion
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3 weeks ago
Translation
Hello ,
Actually, I was very satisfied with the casino.
Deposits and withdrawals were very quick and the support team was always as helpful as they could be.
I won a lot of money in the last week and a half – almost €10,000 in total. Since I was VIP Level 4 at the time, I was able to request a daily withdrawal of €1,000 three times a day. These withdrawals were paid out the very next day.
I have already received a total of 9000 euros in payouts.
The last 1000 euros are still in my player account.
I was downgraded to VIP Level 1, which reduces the payout limit to 500 euros per day.
When I try to request a payout, it always says "Limit exceeded".
The casino won't let me withdraw my money or use it for betting.
They also limited my betting stakes.
In the past, I always placed bets starting at 1000 euros, but now I can only place a maximum bet of 24 euros.
I think it's a shame that you get punished for playing at a high level and winning, and that this restricts the player.
I accept that the casino no longer wants me as a player, however I would like to have the remaining 1000 euros paid out.
I would like to emphasize again that, apart from the problem described, this casino is truly the best of all the ones I have played at so far.
Automatic translation:
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3 weeks ago
Important notice:
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If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear vgedik61,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
- Could you please specify how many days ago was your withdrawal requested?
- Could you please attach a screenshot of your pending withdrawal?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you.
Thank you in advance.
Best regards,
Attila
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2 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear vgedik61,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Attila
