Boomerang.Bet Casino - Player claims that payment has been delayed.

Enter 5 sports bets for 500 euros at boomerangbet.

A week after making these deposits I requested a withdrawal of 1000 euros and the response was that I had to play each deposit 3 times.

So I did. I bet more than 15,000 euros.

After doing what they told me, I requested withdrawals more than 30 times and most of the time they cancelled them and the money went back to my casino account.

It was only approved once, but two days later the money was returned to my betting account.

I have contacted them more than 30 times and the responses are null, they say they will fix it but it is not true.

Right now I'm thinking about filing a complaint and trying to get the bank to withdraw the amounts, but that's difficult.

It is possible for a casino to be operating and have so many complaints.

I am from Spain.

I am devastated, I cannot make my refunds.

For deposits everything is very fast but for withdrawals nothing.

Don't use bonuses or promotions. I've tried calling and nothing.

Dear magatraca,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

The problem is that they don't provide solutions.

I attach a video of all the rejected refunds.

In Spain, you get your refunds in 2 days maximum.

Do you recommend I report it? I've read the comments and many of them agree with my problem.

Being based in Curacao and not answering by phone raises many doubts for me.

They have rejected another payment for me.

now by transfer.

I don't know what to do anymore.

I'm desperate. I don't understand what's happening.

Nobody gives me an answer.

attached screenshot.

Thank you magatraca for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear magatraca,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear magatraca, let me apologize for the delayed response. Previously, you received an automated reply due to some technical bugs.

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done once they reply. In the meantime, can you please confirm if your account was verified?

Dear Boomerang.Bet Casino, I'd like to invite you to join this conversation and help us resolve the player's complaint. Could you please share more information regarding the case? Please specify why all the withdrawal requests submitted by the player were rejected.

I'm looking forward to hearing from you. If you have any supporting evidence, please send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear magatraca, I have tried to contact the casino but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Natalia

Hello everyone! We’ve reopened this complaint at the request of Boomerang.Bet Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion. The following email was received from the casino:

Dear Natalia,

I apologize for failing to respond to this complaint on time. The matter about which the player opened a complaint has been solved.

I kindly request to reopen the complaint so that we can bring clarity to this matter and correct CasinoGURU's verdict.

Thank you in advance.

Boomerang.Bet Casino Representative

Dear Boomerang.Bet Casino, please, let us know if you can share any details about this issue.

Dear Natalia,

Thank you for another opportunity to resolve this complaint.

In order to enable a withdrawal option, the player had to wager each deposit three times according to the Boomerang.Bet T&C. After wagering, the player has created withdrawal requests for an amount far exceeding the maximum daily withdrawal limit. This was the reason for canceling withdrawals except the one that matched the T&C. Also, please note that information about maximum withdrawal amounts per day/week/month is indicated in the T&C under Withdrawals. The player was able to create the next withdrawal request after completing the first one, which he actually did. All payout requests matched by T&Cs have been paid and successfully completed.

Feel free to ask if you need further assistance from our side about this matter.

All the best,

Boomerang.Bet Casino Representative

Thank you for sharing these updates with us, Boomerang.Bet Casino.

Dear magatraca, could you please confirm that you have successfully received your withdrawals from the casino, and if we can consider your case to be resolved? Thank you.

Dear magatraca,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru