Bookmaker.xyz Casino - Player's withdrawal has been delayed.

I registered at this casino about 2 weeks ago. I deposited 50 dollars and received a welcome bonus at the casino. I lost the bonus and the deposit. Then I deposited another 20 dollars and won 450 dollars.

There was a withdrawal limit of 100 dollars per day. I withdrew 100 dollars. The next day they made me a withdrawal limit of 0 dollars.

Now I can't withdraw my winnings. The casino doesn't make any contact. Help me

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bookmaker.xyz Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you accepted any bonus with the second deposit? Were there any bonus rules attached to the bonus?
• Could you please share a screenshot of how the situation looks like when you attempt to proceed with the withdrawal of your winnings?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me your attempts at communication with the casino regarding the issue via live chat? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Stay safe.

I didn't accept bonuses for the second deposit

I sent a screenshot below

I played live roulette and slots, I don't remember which ones exactly

They ignore me everywhere, in the chat, in telegram, in the mail. 0 responses from them

I just logged into my account and now my balance is 0! They wrote off all my money!

I am sorry to hear about the recent developments regarding your account.

• Were you able to reach casino support regarding the reason why your funds were removed?
• If you received any response, send screenshots of your interaction to my email at [email protected]

Looking forward to your reply.

They ignore me everywhere

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Peter ([email protected]), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you rbdagtar52833 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Bookmaker.xyz Casino for their help in resolving this complaint. We would like to know why the player's winnings were confiscated and what we can do to help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear rbdagtar52833, I am in contact with the casino representative, I will keep you updated about any new developments. Thank you for your patience during this time!

Dear rbdagtar52833, I have not received any response to my last inquiry with the casino representative. I will give them an additional 7 days to respond. If the casino fails to respond within the set time frame, we will close the complaint as ‘unresolved’, which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter