Bonanzino Casino - Player’s winnings have been confiscated and account closed.

I won about $2,980 at this casino, but my winnings were confiscated and my account has been locked. I am unable to get in touch with support.

First, they requested verification and I responded to everything. However, they claimed there were issues with multiple accounts and bonus play. This is clearly incorrect as almost none of my friends are engaged with online casinos, so the suspicion of multiple accounts is unfounded.

Regarding play, I thoroughly read the terms of service and contacted support to ensure I was complying, so there is no way I violated any rules.

This site seems to be a scam that confiscates winnings after requesting verification and personal information, then deletes the account.

I kindly ask for cooperation in disclosing satisfactory documentation.

Hello dojik,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bonanzino Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please recall if you had an another account with this casino in the past?
• Have you ever played on a device other than yours or did anybody play from your device in the casino?
• Since when do you own an account there and was this the first attempt for verification?

Looking forward to your answer.

Regards,

Nick

Definitely my first time registering with this casino.

I only played it on my personal phone, so it's safe to say that it's highly unlikely that anyone else has played it.

I registered with Bonanzino Casino on September 10th, and after playing for a few days I received a request for verification.

Hello dojik,

Did the casino provide any kind of evidence of multiple accounts?

Would it be possible to forward the communication between you and the casino regarding this matter to nikolas.b@casino.guru?

Regards,

Nick

Dear dojik,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.