BoaBet Casino - Player's winnings and deposits are confiscated.

Complaint details:

​I registered an account on BoaBet, not realizing that an old account of mine (created over a year ago, suspended and completely inactive) would trigger a duplicate account breach. I had no intention of abusing any rules or bonuses.

​After making deposits and winning, I requested a withdrawal. BoaBet blocked my account and confiscated my entire balance, including my original deposited principal, citing section 3.2 of their T&C.

​I submitted a formal request offering a fair resolution: I fully waive any claim to the winnings generated on this duplicate account. However, I requested a full refund of my original deposited principal (Deposit Refund).

​BoaBet customer support explicitly rejected my request, stating that deposited funds used for play cannot be refunded.

​While I accept that winnings on a duplicate account can be voided, retaining my original deposited principal constitutes unjust enrichment, especially given that my deposits were accepted automatically without any real-time system check or warning upon registration.

​I am requesting CasinoGuru's assistance in mediating with BoaBet to obtain a full refund of my original deposited funds.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear DdagaD,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla M.