Bm.bet Casino - Player's withdrawal is delayed due to verification issues.

Hello I am struggling to verify my profile for a withdrawal even after giving everything they needed

so far I have provided

• Selfie with passport and a message (had to do this 3 times as apparently first couple were not up to standard but still waiting)
• Utility statement with my full address and name
• Deposit Method Mifinity Account id - this is the difficult part. I have gone to every page on the Mifinity account and there is no id they mention. I have sent screenshots of the wallet with the deposits, my profile page with shows my account verified. I have contacted Mifinity directly to ask where this information is or if it exists

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m truly sorry to hear about the difficulties you’re experiencing.

Please understand that KYC (Know Your Customer) verification is an important and mandatory process designed to ensure the security of both players and the casino. Since online casinos cannot verify identities in person, this is the only way to confirm that the account and funds belong to the rightful owner. Licensed and reputable casinos treat this step with great care, and although it can sometimes take a few working days to complete, it is carried out to protect you and prevent any misuse of your account.

To better understand your situation and move the process forward, could you please provide the following details:

1. Were you able to submit all required documents promptly and in the correct format?
2. When exactly did you submit each of the documents to the casino?
3. When was the last time you communicated with the casino regarding the verification of your account?
4. Which of the requested documents you have not yet sent to the casino for verification?

Your MiFinity Account ID is the unique MiFinity eWallet number that you receive when you create your account and is needed for various transactions and services, such as verifying your identity, sending and receiving payments, or making deposits at online merchants. You can typically find it within your eWallet after logging in, right in the section that displays your account details or personal information.

I hope we will be able to help you resolve this matter as quickly as possible. Thank you in advance for your reply and cooperation.

Best regards,

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear lavalowl2039,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika