The player from Romania had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player reported that the withdrawal was initiated on December 13th, and by December 24th, no payment had been received despite having a verified profile. The issue was resolved when the player's first withdrawal was finally completed.
Bm.bet Casino - Player’s winnings haven’t been received yet.
Closed
Our verdict
Other
Amount: 10,000 lei
Bm.bet Casino
Safety Index:HighCase summary
Discussion
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11 months ago
Translation
I am submitting a new complaint because I confused the websites.
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11 months ago
Dear Andreidinamo,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
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11 months ago
Translation
So I made the withdrawal on December 13th and now we are on December 24th and nothing, same answers in chat, nothing concrete, the profile is verified
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11 months ago
Translation
The first withdrawal has finally been completed!!
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11 months ago
Dear pamelacummings48,
This complaint will be now closed.
Please never create a new complaint if you did enter the incorrect casino just tell it in your actual complaint.
I will change the other complaint you have with Tomas to the correct casino and handle the issue there.
Regards,
Nick
