Bluffbet Casino - Player's withdrawal is delayed and unaccounted for.

Had a withdrawal of $2000 provided all documents to say that it did not arrive into my bank account including letter and statements from my bank and they told me there was nothing they could do about it. Tried contacting the Payment service providers but the couldn’t do anything either. Very very disappointed. It’s like $2000 just went up into the air

Dear Amber12,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bluffbet Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Was this your first withdrawal from the casino using this payment method?
• Could you please confirm when the casino issued the payment? Could you please share a screenshot of the payout as it appears your withdrawal history found in your player's profile?
• Could you please share with me your communication with the casino justifying its actions? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Have sent you documents thru email

On 15th March

Thanks for your emails.

• Could you please confirm when did you request a withdrawal of 2000 NZD from the casino? Could you please share a screenshot of the payout request as it appears your withdrawal history found in your player's profile?

Dear Amber12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.