Blockspins Casino - Player claims funds have been confiscated.

I deposited 330,000 yen worth of virtual currency. I deposited it to the address shown on the deposit page, but they lied and said they hadn't received it and stole my funds.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with QwerBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share a payment confirmation or a hash of the transaction so we can verify the payment independently?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I sent a screenshot of the conversation with the casino via email.

Then my account was closed. It was a scam site that took my funds and ran away.

Thanks for your patience.

I reviewed the communication you provided.

Please note that when an incorrect tag is used, we are generally powerless in confronting the casino about the issue.

• Is there any evidence that you used the tag the casino indicated in the payment instructions? Kindly share that evidence with me.
• Could you please explain what the casino means by you using the incorrect tag previously?
• Were there any other incidents of the same issue with the casino it the past?

I sent it by email.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

please.

Dear omoti,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Blockspins Casino to join this conversation and assist in addressing the complaint.

Dear Blockspins Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

Bring back the scam casino

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear omoti,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan Manson