Blind Luck Casino - Player’s withdrawal is delayed.

Hello i made a withdrawal request 2 weeks ago after 4 days the casino ask for extra documents that i delivered and where approved i als have a mail that i can send the casino only request that document.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Have you received any follow-up emails from the casino confirming your account is verified?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your communication with the casino, or share a screenshot of your pending payout request? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas

Hello Tomas after i told them i made a complaint they where finaly pay the funds you can close the complaint.

Best regards

Martin

Dear Martin75,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru