Blind Luck Casino - Player’s winnings have been confiscated.

I am submitting a new and separate complaint regarding Blindluck and the confiscation of €960.19 from my account.

This is not the same dispute as my previous Blindluck complaint.

In August 2026, I deposited €40. Before that deposit, I already had approximately €7.57 in my account, which was real money and not bonus funds. I specifically checked my bonus status: I had no active bonus and a €0.00 bonus balance.

I then played Pragmatic Play's Sweet Bonanza 1000 and won approximately €2,131.46. I have screenshots showing the win, my account balance, €0.00 bonus balance, no active bonus, and my KYC-verified status.

After the win, Blindluck displayed approximately €2,181.68 as real-money balance. I then requested a withdrawal of €1,000.

Blindluck later cancelled my withdrawal, removed €960.19 from my balance, and refunded only my last €40 deposit.

As justification, Blindluck referred generally to clause 5.9.5 of its Terms & Conditions.

However, this clause contains several completely different allegations:

VPN/IP manipulation;

forged verification documents;

suspected bonus abuse;

fraud, collusion, unlawful activity or software-assisted play.

Blindluck has never told me which of these allegations actually applies to me.

I have repeatedly asked them to identify the exact subsection, the specific conduct I allegedly committed, and the evidence supporting their decision. They have not provided this information.

For clarity:

I did not use a VPN. I played normally on my own mobile phone using normal home and workplace internet connections.

I did not provide forged documents. My account was KYC verified. When Blindluck later requested a selfie of me holding my driving licence, I provided it normally.

I had no active bonus during the relevant win. My screenshots clearly show €0.00 bonus balance and no active bonus.

I did not use software, automation, collusion or any prohibited method. I simply played Sweet Bonanza normally.

Blindluck has now stated in writing that its decision is "final".

They also stated that they would provide the relevant details and supporting evidence to the licensing authority and "the Alternative Dispute Resolution (ADR) service."

Despite this, Blindluck still refuses to provide me with the alleged evidence.

I have also repeatedly asked Blindluck to identify the ADR provider they refer to. Despite several requests, they have not provided the name or contact details of their appointed ADR provider.

I am therefore left with a final confiscation decision while still not knowing:

what specific violation I allegedly committed;

which subsection of clause 5.9.5 was applied;

what evidence supposedly proves the allegation;

or which ADR organisation I can contact to challenge their decision.

I have extensive evidence, including screenshots of the Sweet Bonanza win, €0.00 bonus balance, no active bonus, account balances, transaction history, my €1,000 withdrawal, KYC status, casino emails, the confiscation email and Blindluck's final response.

I have also submitted a formal Data Subject Access Request requesting relevant account, game, IP/device, KYC, risk/fraud and investigation records. Blindluck confirmed that this request is being processed.

I previously had another dispute with Blindluck which Casino Guru handled. That case was closed as "Unresolved – No Reaction Policy" after Blindluck failed to cooperate:

https://casino.guru/complaints/blind-luck-casino-player-s-withdrawal-has-been-confiscated

This new complaint concerns a separate €960.19 confiscation.

I respectfully ask Casino Guru to require Blindluck to provide:

the exact subsection of 5.9.5 allegedly violated;

the specific conduct they accuse me of;

the evidence supporting that allegation;

the account/game/IP/KYC/bonus records relied upon;

and the identity of their appointed ADR provider.

If Blindluck cannot substantiate its allegation with concrete evidence, I request that the €960.19 be returned and paid to me.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the difficulties you're experiencing. To better understand the situation and determine how we may be able to assist you, I would like to ask you a few questions.

• Could you please send me a screenshot of your deposit history from your casino profile, along with a screenshot of your bonus history?
• When exactly did you submit your identity documents for the KYC verification at this casino? Were you asked to provide any identity documents for verification after you requested the withdrawal of your €1,000 winnings?
• Is there any chance that someone from your household, or someone using the same IP address, has also created an account at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your cooperation and reply.

Best regards,

Veronika