The player from Germany has requested self-exclusion from the casino, but they are encouraging him to keep playing and only offering a one-month exclusion period. He demands immediate account closure and a refund of all losses since February 10, 2026.
Blind Luck Casino - Player's request for account closure is ignored.
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0d 23h 34m 12s
Blind Luck Casino
Safety Index 3.4 Very lowCase summary
Discussion
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Public
1 week ago
Translation
Hello, I contacted the casino in February with a self-exclusion email. I did so again two days ago. The casino is trying to encourage me to continue playing and is only offering an exclusion period of a maximum of one month. I demand that the casino immediately close my account and refund all losses incurred since February 10, 2026.
Automatic translation:
Public
Public
6 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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Public
6 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Blind Luck Casino.
Please allow me to ask you a few questions so we can better determine how to assist you.
- Is your account currently accessible to you?
- Could you please share more from the communication in which the casino responds to your self-exclusion requests? Please share the information with timestamps to my email at tomas@casino.guru
- When was the last time the casino allowed you to deposit?
- Has the casino responded to your refund request already? What did the casino reply?
In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
