The player from the United Kingdom faced issues after his account with Blindluck was closed without reason, despite having been previously allowed to sign up while banned from gambling sites. After depositing £1300, his withdrawal request was denied pending verification, and he only received a partial refund of £43. He described the site as a scam and had evidence of his transactions. The complaint was closed due to the player's lack of response to requests for further communication and evidence, which prevented further investigation or resolution at that time. We remained available to assist if the player chose to reopen the complaint.
Blind Luck Casino - Player's account has been closed.
Closed
Our verdict
Player stopped responding
Amount: £1,300
Blind Luck Casino
Safety Index:Very lowCase summary
Discussion
Public
Public
1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
1 month ago
Dear Bosh1234,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
Public
Public
1 month ago
All of the site slots and sports
they asked me for verification when i eventually won
they then refunded me one transaction but still owe me the £1300 they said id get
no response on emails and no phone number
Public
Public
1 month ago
Dear Bosh1234,
Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.
Thank you for your patience and cooperation.
Public
Public
3 weeks ago
Dear Bosh1234,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
2 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
