The player from Italy's account was closed after he reached a withdrawal threshold of 106 euros from a 40 euro deposit. The casino accused him of manipulating RTP to win, which he denied, and they did not mention a refund of his deposit while ceasing communication. The issue was resolved after the player marked the complaint as resolved, indicating satisfaction with the outcome. The Complaints Team confirmed the resolution and offered continued support for any future issues.
BlazeBet Casino - Player's account is closed for alleged manipulation.
Resolved
Our verdict
Case closed
Amount: €106
BlazeBet Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
7 months ago
Translation
I registered at the casino using an affiliate link. I deposited 40 and reached the withdrawal threshold of 106 euros by playing live evolution blackjack. After I sent the documents for KYC, they told me that I had manipulated RTP to win and that they closed my account for this reason. How could I have manipulated RTP to win? I would be rich otherwise. They didn't mention a refund of my deposit and they no longer respond to my emails or live support.
Automatic translation:
Public
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7 months ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Have you received any instructions regarding your gameplay from the external advertising company, as suggested by the casino?
Could you please specify which games you played besides Live Evolution Blackjack?
Did you accumulate your winnings with or without a bonus? If you played with a bonus, please send me a screenshot or a link to it.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Important Notice:
Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.
If anything seems suspicious, please contact us directly. Stay safe.
Public
Public
7 months ago
TranslationHi, I finally solved the problem, they were very kind in solving the problem
Automatic translation:
Public
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7 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear gianniantonelli0005,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
