BlazeBet Casino - Player requests refund after account depletion.

Unfortunately, I have a bad gambling addiction and fell into it on Friday. I could only stop when the account was empty. I have written to Blazebet but they do not bother to answer. I believe that my gambling history was violent and have asked for a refund.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BlazeBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise whether your account has been blocked or if it is still accessible to you?
• Have you contacted live chat regarding the situation after you haven't received a response?
• Could you please advise when was the last time the casino allowed you to deposit?

I would recommend that you send a self-exclusion request, and as a precaution, include me in the copy of your email.

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings BlazeBet Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

Please send email to [email protected] (you can include me in the copy at [email protected]) and keep me informed about any further developments.

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

My account has been blocked.

I don't have access to the live chat anymore. It's only for players who are

r logged in.

I made my last payment on 26/09.

Thanks

Fatou *****

Thanks for your reply.

• From the screenshots you provided, you mentioned suffering from a gambling addiction on September 27th. Have you informed the casino even earlier about suffering from gambling problems?

Please note that the processing of a self-exclusion request might take some time.

Crucially, online casinos with an offshore license won't participate in the self-exclusion scheme run by the licensor of your country. If you have an account open in a casino without a Danish license, the protection of ROFUS won't apply to these casinos. In each such casino, you'll need to request a self-exclusion due to gambling issues separately to be protected.

Looking forward to your reply.

Hi Thomas

I was new to the casino and yes they closed my account.

No, not before because I think it's my first time playing there.

I got VIP status the same day and it was closed.

Thanks

Thanks for the detailed explanation.

Sadly, from the circumstances you are describing, there is little we can accomplish. After you informed the casino about your gambling problems, they acted to protect you by closing your account, which is what we would expect of them to do. Other responsible gambling protections might be common in casinos licensed in Denmark; however, they can't be relied on in casinos with offshore licenses.

Please let me know if there is anything else I might do regarding your complaint; otherwise, it will be closed.

Hi Thomas

There is nothing else. Thanks for the help 🙂

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.