BlazeBet Casino - Player disputes unfair rule changes.

Dear Seta1010,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I'm gathering evidence now.

I was told that all slots would be reflected.

Thanks for the explanation.

• Do I understand correctly that playing some slots didn't contribute to the wagering requirements of the bonus you activated?
• Could you please explain how that relates to any changes in the terms and conditions of the bonus?
• Could you please clarify whether you were able to identify the wagering progress while in the process of completing the wagering requirements?

Looking forward to your reply.

Am I correct in understanding that playing some slots did not contribute to the wagering requirements of the bonus you activated?

yes!!!

Could you explain how the changes to the bonus conditions relate to this?

Since each slot machine has a different RTP (Return to Player), this significantly impacts winning or losing in the long run.

Could you please clarify whether you were able to track the progress of your bets during the process of fulfilling the wagering requirements?

Even with the same slot machine model, the betting conditions suddenly stopped being reflected.

I did a test play with a small amount to confirm that the conditions were reflected, then I started playing → it stopped working midway through → I contacted customer support → they said it was a provider error and that it was okay to continue playing → it still didn't work → I contacted them again → sudden rule change.

Thanks for the explanation.

Could you please clarify what the status of your bonus is? Is it ongoing, lost, or already wagered through?

How much have you played in the game that the casino informed you doesn't contribute to the wagering requirement? Which games did you play that didn't end up contributing to the wagering progress?

Could you please clarify how you have been checking the wagering requirements progress?

Thanks in advance for your reply.