BlazeBet Casino - Player believes that their withdrawal has been delayed.

I made a withdrawal 12 days ago after 5 days of being told everything was fine I was then asked to change the card id used I did this on the 14th & still no withdrawal no real update other than be patient it’s being reviewed… I was told initially 24 hours. Now no time frames being given & nothing more than a robotic answer with no help at all.

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Dear emmajones622,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello!

First of all, we sincerely apologize for the frustration and uncertainty this situation has caused, especially considering the extended waiting period. We completely understand that after 12 days, the player expected a much clearer resolution.

After carefully reviewing the account and transaction history, we must clarify that the withdrawal request is no longer active because the balance connected to it was subsequently used in gameplay. At this moment, there are therefore no remaining funds available for withdrawal.

We understand this is likely not the outcome the player was hoping for, particularly after waiting for updates regarding the review process. However, we want to assure both the player and AskGamblers that there was never any intention to mislead the player or withhold funds unfairly. The withdrawal remained pending while under review, and during that period the balance was played through on the account.

Regarding the communication from our support team, the information provided reflected the latest available status and updates we had at each stage of the review process. We understand that the lack of a final resolution for an extended period understandably caused frustration, and we sincerely regret that experience.

-The BlazeBet Team

Dear emmajones622,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear emmajones622,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru