The player from Brazil had his Blaze account blocked for over 4 months without justification, which prevented him from accessing his funds. He reported a lack of response from customer service despite having previously chosen Blaze due to positive evaluations. The Complaints Team attempted to gather more information to understand the situation but received no response from the player. Consequently, the complaint was closed due to the lack of communication, with the option for the player to reopen it if he wished to resume contact.
Blaze Casino BR - Player’s account has been closed.
Closed
Our verdict
Player stopped responding
Amount: 26,000 R$
Blaze Casino BR
Safety Index:Above averageCase summary
Discussion
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2 months ago
Translation
My blaze account has been blocked for more than 4 months, without justification and without reasons, I have been without my money all this time and I can no longer access my account, and they are no longer answering me in their service, blaze has a positive evaluation on your website, that's why I preferred to use it when I made my first deposit, when I added a balance to make a withdrawal they blocked my account, I ask you to contact them and resolve this situation as soon as possible.
Automatic translation:
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2 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 months ago
Dear Arlison,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards
Petra
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1 month ago
Dear Arlison,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Petra
Casino.Guru
