BlackPokies Casino - Player’s funds are forfeited without explanation.

I am writing to formally lodge a complaint against BlackPokies Casino regarding the unexplained forfeiture of my funds and refusal to process a legitimate withdrawal.

Summary of Issue

Over approximately two months I deposited a total of $12,181 AUD to BlackPokies Casino via various PayID accounts provided by the operator. Previous withdrawals had been processed without issue. On 25 August 2026 I requested a withdrawal of $5,009.28 AUD. The withdrawal was not processed. I was subsequently told that this amount had been "forfeited" due to alleged "suspicious betting activity," with no supporting evidence or detailed explanation provided despite multiple requests. I was also informed that my account would be deactivated; this has not occurred, and I continue to receive the same generic automated responses.

Detailed Timeline

• From 12 August: Deposits totalling $5,200.
• 18 August: Withdrew $50.
• Between 18–23 August: Additional deposits totalling $1,100.
• 23 August: Successfully withdrew $1,900.48.
• 24 August: Won just over $6,000 and attempted to withdraw the full amount. The withdrawal was denied on the basis of a $3,000 daily maximum. I therefore withdrew $3,000 on 24 August and continued playing.
• 25 August: Withdrew a further $3,000 and continued playing, leaving a balance of just over $5,000.
• 25 August 2026: Requested withdrawal of $5,009.28 AUD after confirming my BSB and account details with the operator. The withdrawal failed. I was then informed that the $5,009.28 credit had been forfeited for alleged "suspicious betting activity." No further explanation, evidence, or opportunity to respond has been provided.

Current Situation

• The $5,009.28 remains withheld/forfeited without justification.
• My account has not been deactivated as threatened.
• Repeated enquiries only produce the same unexplained automated responses.
• No terms-of-service clause, betting pattern analysis, or specific rule breach has been cited to support the forfeiture decision.
• I continuously request for my case to be escalated and to speak to management. Every message I send, they respond with different variations of the same message — just saying my funds were forfeited due to suspicious betting activity. I asked for the funds to be at least made available for play, and they said that the decision was made by the computer system and nothing could be done to retrieve it.

I believe this treatment is unfair and inconsistent with the operator’s previous handling of my deposits and withdrawals. I understand that there is no recourse for me but I want to make sure this does not happen to anyone else. The site doesn’t have any terms and conditions, and no method to contact other than the support chat.

I am happy to supply screenshots of deposit/withdrawal history, chat logs, and any other documentation upon request.

Please note, no email was provided for signup — the site did not request any. All that was asked of me was full name, phone number, bank details and payID.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which games did you play to accumulate the winnings that were forfeited by the casino? Please describe your gameplay in more detail, including what bets you placed, whether you purchased any bonus features, whether you switched between different games, etc.
• Did you accumulate these winnings with or without a bonus? If you played with an active bonus, please send me a link to the promotion or a screenshot of the bonus terms.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I started playing Lucky digger, which got up to $3000. I bet anywhere between $1-10. Once it started winning I was betting between $5-10, every now and then I’d go up to $20.

I then switched to Space Coins hold and win, doing the same bets. I switched back to Lucky Digger, then finished on Space Coins.

Betting normal no different than usual. I always play the same way. No bonus was used or played.

Dear meercrack

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Thank you, Veronika and Michal. I look forward to hearing from you soon.

I can send more screenshots should you require them.

Hello meercrack,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I regret to inform you that our ability to assist you will be very limited since your case is very similar to multiple others that have been raised with us. We have received multiple complaints from Australian players regarding several questionable casinos operating without an official, reputable gaming license and with a very low safety index rating. While for a certain time the casinos might operate relatively fairly and occasionally even pay out winnings, these casinos often employ strategies to avoid paying out winnings in most cases, a higher amount of winnings—such as issuing fake payment confirmations, accusing players of rule violations without providing solid evidence, the winnings not being recognised by the game provider, or employing other tactics that operate at the very margins of fair and ethical conduct. On top of this, their customer support has proven unhelpful. Unfortunately, based on all the above and our experience, the likelihood of reaching a positive resolution regarding your case with this casino appears to be very low. I strongly advise against any further deposits to this or other similar casinos, and make sure to check the reviews of each casino before depositing your money.

I also recommend that you check our article Scam Casinos and the Practices They Use | Casino Guru

Please be assured that this is not intended to cause further concern. I understand this situation may already be frustrating enough for you. I feel it’s important to keep you clearly informed about the current situation, while also keeping realistic expectations of what can be accomplished from our end.

Nevertheless, I will make an effort to contact the casino and see if there is any way I can assist you.

We would like to invite BlackPokies Casino to join the conversation.

Dear BlackPokies Casino,

Could you please clarify the reasons why the player's account was closed and why the player's winnings have not been paid?

At this stage, there was no clear explanation regarding the circumstances that led to the account closure or the decision concerning the player's remaining balance. We would therefore appreciate some further details so that we can properly understand the situation and determine whether the action taken against the player's account and winnings was justified.

If the account was closed or the winnings withheld due to a specific rule violation or any other circumstances related to the player's account, please provide the relevant details and supporting evidence so that we can independently review the basis for the action taken.

If there are any details or evidence that cannot be shared publicly, please feel free to provide them to me privately at michal.k@casino.guru for an independent review.

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear meercrack,

I have attempted to contact the casino on multiple occasions; however, as anticipated, this did not lead to any meaningful assistance.

Regrettably, the casino team has not demonstrated a willingness to engage constructively in this matter, which leaves me with no option but to conclude your case as Unresolved.

I understand this isn't a satisfactory solution to your issue. However, the impact on the casino’s rating resulting from unresolved complaints may encourage a reconsideration of their approach. Should the casino choose to respond and handle the matter appropriately in the future, the case can be reopened, and you will be notified accordingly.

As the casino operates without a valid and recognizable licence and does not reference any alternative dispute resolution (ADR) service, there is unfortunately no regulatory authority available to escalate this matter further. The only potential course of action is to consider legal action in your jurisdiction against the casino, but this falls outside of our competence.

Additionally, I strongly recommend exercising caution and avoiding the casinos listed under Superb Pokies - Fresh iGaming Sites Drop First, as they appear to be operated by the same entity, and there is a high risk of encountering similar issues.

For the future, I would encourage you to choose casinos based on independent reviews and ratings and opt only for those with a good rating to help minimize the likelihood of such situations.

I regret that we were unable to provide more assistance on this occasion.

Best regards,

Michal

Casino Guru