Blackjack City Casino - Player's account has been closed.

Joined the site 3rd march 2026 and deposited £20 and recieved the usual welcome email. Played for a couple of hours on the slots and reached £80. Decided to Cash out. I done this with faster bank payment which is the same method I deposited. Recieved and email instantly stating the withdrawal had been recieved and will be processed. I went to log in this morning and my account is blocked. I have done resetting password but no email is being received by them. The live chat loads up but there's no agent available

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to better understand the situation.

• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• What error message do you see when you try to log into your casino account?
• Have you tried contacting the casino's customer support via email to ask why your account was blocked?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Sunderland1,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika