BK8 Casino - Player’s withdrawal is delayed.

I won over €1,600,000 about three weeks ago. BK8’s per-transaction withdrawal limit is $20,000. I successfully withdrew $60,000 in three separate transactions.

However, the next $20,000 withdrawal has been pending for more than two weeks. After I asked support, they said they would update me "as soon as the result is available," and since then communication has stopped.

Given the size of my balance, I’m concerned about whether BK8 will actually pay.

Timeline & Details

[9/10] – Total balance after win exceeded €1,600,000.

[9/11] – Withdrawal #1 ($20,000) – Paid.

[9/11] – Withdrawal #2 ($20,000) – Paid.

[9/12] – Withdrawal #3 ($20,000) – Paid.

[9/13 – 2+ weeks ago] – Withdrawal #4 ($20,000) – Submitted; still pending.

[Dates] – Contacted live chat / email multiple times; the last message from BK8 said they would inform me once they had the result. No further updates since then.

My Compliance

I have completed KYC and can provide any additional EDD/SoF documents immediately.

I did not claim any bonus tied to these withdrawals (or, if I did, I met all wagering and max-bet rules).

I have not engaged in any prohibited play.

Evidence Attached

Screenshots of the account balance and win.

Requested Resolution

An immediate update on the status of my pending $20,000 withdrawal; and

A clear written payout schedule for the remaining balance (dates, amounts, and method) until the full amount is paid; or

Payment in full if BK8 is able to process larger amounts.

Important Notice:

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If anything seems suspicious, contact us directly.

Stay safe.

 

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BK8 Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your account accessible to you? Can you log in?
• When was the last time you were in contact with the casino? Did the casino justify the delay in payouts to you?
• When have you completed verification in the casino? Could you please list which documents you were asked to provide?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

 

Urgent update – BK8 froze my account and intends to confiscate ~€1.5M (Request for mediation) 」」

Hello AskGamblers Complaint Team,

I’m writing to update my complaint against BK8 and to request your mediation.

On 1 October 2025, BK8 informed me that—based on verification by their game providers and their risk management team—they have frozen my account. They stated they would refund only my deposits of €5,672 and confiscate approximately €1,500,000 from my account balance.

BK8 claims I violated their Terms & Conditions, but they have not identified any specific clause(s) or provided supporting evidence despite my requests. I categorically deny breaching any rules.

Could you please contact BK8 and request that they provide:

The exact T&C clause(s) they allege I breached and the version/date of those T&Cs in force at the time.

The evidence supporting their allegation (e.g., game round logs, betting records, IP/device logs, and any provider or risk reports).

The contractual/legal basis for confiscating the entire balance (rather than voiding specific rounds, if applicable).

A copy of their internal decision letter/report and the responsible department or person.

The operator’s licence/regulator details and a clear appeal path, including timelines.

Requested resolution

• Release of my full balance; or, at minimum, a detailed, evidence‑based explanation tied to specific T&C clauses.

• If BK8 maintains its position, please facilitate independent review (ADR) and ensure the funds remain on hold and not irreversibly seized until the dispute is resolved.

I can promptly provide screenshots of BK8’s message, my account/transaction history, and any other documents you require.

Thank you for your assistance. Please advise the next steps and any deadlines I should observe.

Dear Casino Guru team,

Thank you for your message. Please find my answers below:

Account access: I can log in, but my winnings have been removed from the displayed balance.

Last contact with the casino: 1 Oct 2025 via Telegram. I will post the screenshot right after this message.

Explanation for payment delay: None. BK8 only claims a "T&Cs violation" and refuses to disclose the specific clause or any evidence. They also stated they would refund deposits of €5,672 and confiscate the remaining winnings.

KYC: Completed in late August 2025. Documents requested: government ID and face/liveness verification.

Games played to build the balance: All winnings came from live casino games (no slots, no sports betting).

Sharing communications: I will email the requested chat/email logs to tomas@casino.guru

and also post redacted screenshots here.

If you need anything else or specific formats, please let me know and I will provide them promptly.

Kind regards,



Dear Casino Guru team,

Thank you for your message. Please find my answers below:

Account access: I can log in, but my winnings have been removed from the displayed balance.

Last contact with the casino: 1 Oct 2025 via Telegram. I will post the screenshot right after this message.

Explanation for payment delay: None. BK8 only claims a "T&Cs violation" and refuses to disclose the specific clause or any evidence. They also stated they would refund deposits of €5,672 and confiscate the remaining winnings.

KYC: Completed in late August 2025. Documents requested: government ID and face/liveness verification.

Games played to build the balance: All winnings came from live casino games (no slots, no sports betting).

Sharing communications: I will email the requested chat/email logs to tomas@casino.guru

and also post redacted screenshots here.

If you need anything else or specific formats, please let me know and I will provide them promptly.

Kind regards,

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello pktpkt,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I completely understand your dissatisfaction regarding the casino team's justification for their decision, particularly given the substantial sum at stake; however, it is quite common for the casino to refrain from sharing detailed information with the players involved, as such details could potentially be misused to exploit the casino's security protocols in the future. I will contact the casino to shed more light on this matter and to see if I can help somehow.

We would like to invite BK8 Casino to join the conversation.

Dear BK8 Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information and evidence to me via email at michal.k@casino.guru

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear pktpkt,

I've been in touch with the casino team outside of this thread, and we are discussing this case. It seems to be a bit more complex than initially anticipated; thus, a more thorough investigation has to be initiated. I will extend the timer for 5 additional days. I hope to provide a more detailed response soon.

Dear pktpkt,

I have received additional information and evidence from the casino team. I need some time to assess the situation. Please forward me your full gamelog at michal.k@casino.guru if you have it available.

The game log cannot be obtained because the relevant game is currently not in operation.

The game in question has been unavailable since about two weeks ago.

Thank you for all the information and evidence provided, BK8 Casino Team.

Dear pktpkt,

After carefully reviewing all the information and evidence available, it has been determined that the winnings in question resulted from a game error or glitch, as confirmed by the game provider. Therefore, these funds cannot be considered legitimate winnings. Additionally, it was found that you intentionally took advantage of this error, which constitutes a violation of the casino’s terms and conditions section 12. Promotional abuse and irregular play specifically rule 12.1 and 12.3 (v).

Nonetheless, you are permitted to withdraw the remaining balance from your casino account as mentioned above.

As an independent entity, we have concluded that the casino team acted in accordance with the established rules you agreed to when registering your account, and no wrongdoing on their side was detected.

You certainly have the right to disagree with this conclusion and can reach out to the casino licensing authority if you still feel justified in your position, but we are unable to offer any additional assistance regarding this issue. Feel free to let me know of the licensing authority decision should you opt for this route at michal.k@casino.guru.

We are sorry we could not be of more help on this occasion.

Should you encounter any issues with this or any other casino in the future, please feel free to reach out to us, and we will try our best to help.

Best regards,

Michal

Casino Guru