BJ88 Casino - Player’s account has been closed.

I've been using this place for about 10 months.

It was the perfect place for me, with a variety of casinos, slots, and sports.

I've big won in slots and sports for the last month or so.

And an incident happened today.

They blocked my account.

I can't log in, but I was able to connect with the counselor by accessing the website.

He says there's nothing I can do to help you with because it's the decision of the company's CS team. He tells me that I'm doing something abnormal, taking back both bonuses and profits, and deactivating my account.

The logic is that it's normal when they win in the last 10 months, and it's abnormal because I win in the last 1 month.

I think they cheated on me. Is it just how I feel?

Please, I ask for your help.

Dear orolhun,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on most recently - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

First of all, thank you very much for your interest.

Since there are limited platforms available in Korea, it is difficult to use the sites recommended by Guru, so I regret using a place with such a low score.

Oh, by the way! I'm not good at English, so please understand that there may be a problem with my speech.

I'll answer your question.

Any advice on what games have you been focusing on lately, like slots, live casinos, sports betting, etc?

-> I didn't use a live casino. I used about half and half slots and sports.

Now that I think about it, last week I had to cancel the game I won in the sport. They said it was an abnormal batting, so I let it go, thinking there must have been a problem with the game.

Because there hasn't been a single problem in 10 months.

Did you pass authentication before you lost access to your account?

-> I met the KYC certification request and passed it.

Did you collect your prize with or without active bonuses?

-> Whenever I thought I had enough money in my standards, I withdrew money.

This is because it is annoying to repeat deposits and withdrawals every time, and there was no problem even if I collected them.

My point is that I've been using the same routine for 10 months, and with the recent big wins in my standards, they suddenly got into trouble, and eventually shut down the site.

Once again, thank you for your help.

Thank you very much for your reply, orolhun. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I was blocked from accessing the site,

I can't provide the usage details.

In my last conversation with the counselor, I captured that they took the money.

It's a Korean conversation, but this is the only evidence that I have left.



I don't know if I need this either, As you asked before, there is still a capture of using half and half sports and slots.

Thank you very much, orolhun, for your cooperation. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

ok. so what can I do ?

Hello, orolhun,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear BJ88 Casino Team,

Could you please explain the player's situation in more detail? Why has the user's account been blocked/closed and winnings confiscated?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).

Thank you.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

It's been quite a long time.

In the meantime, I've been working on some things.

BJ88 is a chest logo sponsor of EPL's Bournemouth.

So I sent a complaint email to Bournemouth, but they didn't answer.

There are also sites that promote BJ88 in Korea.

I have inquired about them, but the return is that the promotional sites also block IP.

It's really chilling to think that they are systematically and systematically committing fraud.

I didn't think Bournemouth would respond.

Not responding, promoting and recruiting another victim.

It's a true evil, fraudulent site.

Please don't want anyone to be affected anymore.

Even Bournemouth doesn't answer, and I don't think BJ88 will ever answer.

crooks.

Dear orolhun,

I extended the timer until Friday, waiting for a response from a new contact I got. Let's see if we can achieve something here.

If no one from the casino contacts me back with the relevant information/details until the current timer expires, I will be forced to close the complaint in accordance with the information in my previous post.

Thank you for your patience and understanding.

Dear orolhun,

Since we have not received any response from the casino regarding the issue, unfortunately, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime by contacting me via email.

Best regards,

Branislav, Casino.Guru