BitStrike Casino - Player’s account has been closed.

When registering, I entered my personal information at the casino. Afterwards, I made a deposit, played slots, and decided to withdraw money. My account was blocked, allegedly because I had another account. Please look into the situation.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Do I understand correctly that you are not aware of creating more than one account?
• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina