Bitfortune Casino - Player's account has been closed without explanation.

I registered at BetFortune around August 19–20, 2026, and made a deposit of approximately $60–70. I do not remember the exact amount.

I claimed the welcome bonus and started playing regular slot games. I followed the bonus terms, did not exceed the maximum allowed bet, and successfully completed the wagering requirement.

After completing the wagering requirement, my balance was $1,086, and I tried to withdraw this amount. However, the withdrawal option was blocked and I received a message stating that withdrawals were not allowed.

I contacted live chat and asked why I was unable to withdraw. I was told that my account had been flagged by their system and was under review.

My account remained under review for approximately three or four days. Afterwards, I received the following message from the casino:

"Following a detailed review of your account activity, we are writing to inform you that your account has been suspended due to a breach of our Terms and Conditions, specifically our Anti-Fraud Policy. Consequently, your account access has been restricted and all pending withdrawal requests have been cancelled."

My account was then completely blocked, and I can no longer log in.

The casino has not explained what exactly I supposedly did wrong. They have not identified any specific action, transaction, bet, or rule that I violated. They only referred generally to their "Anti-Fraud Policy".

I would also like to emphasize the following:

This was my first and only BetFortune account.

This was my first deposit at the casino.

I claimed the standard welcome bonus.

I played regular slot games only.

I completed the bonus wagering requirement.

I never exceeded the maximum bet limit applicable to the bonus.

I did not create or use any additional accounts.

BetFortune never requested KYC verification or any documents from me before suspending the account.

I was never given an opportunity to verify my identity or clarify any concerns the casino may have had.

I believe that permanently blocking my account and confiscating my $1,086 balance without explaining the specific alleged violation is unfair.

I am fully willing to provide any documents necessary to verify my identity and account ownership, and I am ready to cooperate with any reasonable verification process.

I therefore ask BetFortune to provide clear evidence of the specific rule or provision that I allegedly violated. If they cannot demonstrate a legitimate breach of their Terms and Conditions, I request that my $1,086 balance be restored and paid to me.

I can also provide screenshots of my conversations with BetFortune support and the notification informing me that my account had been suspended.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which payment method did you use to deposit funds into this casino?
• Could you please describe your gameplay in more detail? Which slot games did you play with your welcome bonus? Did you switch between different games while the bonus was active? What bet amounts did you place during the bonus period?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika