Bitdreams Casino - Player's withdrawal requests keep getting rejected.

I have been trying to withdraw my money for awhile now. I don’t understand how it is always rejected. I tried it for more than 3 times, which I have provide the documents in the attached file below.Can you please resolve this problem? I have been trying to withdraw and it is always rejected. They seem like they don’t want to pay. Please help with this. Thanks!

Dear Terrencecolfoort14,

Thank you very much for submitting your complaint. I'm sorry to hear about your issue with Bitdreams Casino. Please allow me to ask you a few questions to make sure I understand the situation completely.

Have you made any successful withdrawals from the casino before?

Could you please confirm if you passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much for your reply.

Best regards

Veronika

Dear Terrencecolfoort14,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.