BitBetWin Casino - Player unable to withdraw winnings due to platform issues.

I live in California I won a 101.00 on inferno and when I went to withdrawal they told me they nolonger support that platform.so I'm trying to see how I can withdrawal my winning

Dear mumof6maldonado,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise if you accumulated your winnings with or without an active bonus?
• If your winnings resulted from a promotional offer, could you specify if it was a complimentary bonus or if you made a deposit to activate it?
• Has your account been verified before?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes it was on a daily bonus. It was a compliment bonus it was $1.00 yes my account has been verified before

Hi mumof6maldonado,

I've reviewed the casino website, and the Inferno Slots platform is still being promoted at https://bitbetwin.cc/inferno-slots/.

• Could you please clarify whether you made a real-money deposit into your account or if your winnings were solely obtained through a complimentary promotional offer?

Thank you.

It was a complimentary promotional. But I've deposited money on it a few time in the past.they have paid me before through complimentary promotional before with no problem

Hi mumof6maldonado,

I suspected that the winnings might have been generated from a free bonus, and I must admit that I find some relief in this clarification. While I fully acknowledge that having your winnings confiscated is far from an ideal situation, the initial screenshot you shared suggests that the casino itself lacks influence over the technical issues affecting the accessibility of the Inferno platform.

We would certainly be eager to assist you if your winnings were accumulated from real money or even if they resulted from a deposit bonus – situations where you invested real money only to have your winnings voided afterward. Regrettably, as you mentioned redeeming a free bonus, we won't be able to proceed with this case.

I hope this explanation provides clarity, and I appreciate your understanding in this matter. Your complaint will hopefully serve as a cautionary note for other players, alerting them to the unavailability of the Inferno platform.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear mumof6maldonado,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.