The player from California had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout hadn't been received yet. The Complaints Team had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint, as delays could have been caused by unfinished KYC verification or a high volume of withdrawal requests. The team had extended the response time by 7 days, however, the player did not respond to their messages. As a result, the complaint was rejected due to the lack of response from the player.
BitBetWin Casino - Player’s winnings haven’t been received yet.
Closed
Our verdict
Player stopped responding
Amount: $100
BitBetWin Casino
Safety Index:LowCase summary
Discussion
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2 years ago
On The Daily bonus will I won $100 is where it landed on the $100 winning and I did screenshot the winnings however at the top of the page it says that I won 10% discount instead so I chatted in to let them know and they supposedly put in a ticket to have it fixed because there was a glitch in the system is what I was told but instead I was called by a representative name Alex who refused to give me $100 winning claiming that it 743-9694was a glitch on that it landed on me winning $100 instead and hung up on me and refuse to talk I did screenshot the winnings and I did submit it to you
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2 years ago
Dear tannikaprice,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
